ISO9001:2000 The accreditation of ISO9001:2000 is based on a quality manual. Achieving the standard shows that the manual has been recognised as a formal statement from management, closely linked to the business and marketing plan and to customer needs. It is a sign that the quality manual is understood and followed at all levels and by all employees of John Tinnelly and Sons.

Gaining the award shows that each employee has been given measurable objectives to work towards, that decisions about the quality system are made based on recorded data and that the system is regularly audited and evaluated for conformance and effectiveness.

It shows that Tinnellys have a documented procedure to control quality documents in the company, that everyone has access to up-to-date documents and that they are aware of how to use them.

To maintain the quality system and produce conforming services, Tinnellys have shown that they have provided suitable infrastructure, resources, information, equipment, measuring and monitoring devices, and environmental conditions.

They have mapped out all key processes in the company; and they now control them by monitoring, measurement and analysis. They also ensure that product quality objectives are met.

Where they have come across processes that can’t be monitored by measurement, they have made sure that the process is well enough defined that they can make adjustments if it ever fails to meet user needs.

For each product or service that Tinnelly provides, they have established quality objectives; planned processes; and documented and measured results to use as a tool for improvement. For each process, they have determined what kind of procedural documentation is required.

They have determined key points where each process requires monitoring and measurement, and ensured that all monitoring and measuring devices are properly maintained and calibrated.

They have agreed to show clear requirements for purchased product. They also take the time to closely determine customer requirements and create systems for communicating with customers about product information, inquiries, contracts, orders, feedback and complaints.

When developing new products, they have planned the stages of development, with appropriate testing at each stage, also testing and documenting whether the product meets design requirements, regulatory requirements and user needs.

They regularly review performance through internal audits and meetings. They determine whether the quality system is working and what improvements can be made.

When dealing with past problems and potential problems, they keep records of these activities and the resulting decisions, and monitor their effectiveness. They have also a documented procedure in place for internal audits.

They have also drawn up documented procedures for dealing with actual and potential non-conformances (problems involving suppliers or customers, or internal problems).

They take steps to ensure that no one uses bad product, determining what to do with bad product, dealing with the root cause of the problem and keeping records to use as a tool to improve the system.